FREQUENTLY ASKED
QUESTIONS
FAQ
Does white phosphor outperform green phosphor?
No. If you are comparing the latest high-performance white and green phosphor image intensifiers, then they will have the same performance measurements. The color comes from the application of white or green phosphor after the conversion of photons to electrons and the multiplication of those electrons within the image intensifier. The color of the phosphor may offer a variation in contrast sensitivity, which may be perceived differently among each individual, creating their own pros and cons.
What's the turn around for 180 day NVG inspections?
Seventy-two hours (3 business days), pending the system does not require any additional major repair. The typical turnaround has been 24 to 48 hours.
Do you need to ship helmet mount and battery pack with NVGs for 180 day inspections?
The NVG and the battery pack are the only two required items to be inspected every 180 days. Still, we recommend sending in the helmet mount as well so we can verify the entire system functions properly as a faulty helmet mount can render the entire system inoperative.
What is completed during the 180 day inspection process?
Historical record review, inventory components, clean eyepiece, and objective lens, clean overall housing, verify range of adjustment limitations, verify proper function of low battery light and switch mechanism provides power to each side of battery pack, helmet mount continuity check, image intensifier deficiency, and performance checks, adjust collimation, zero diopters and purge with nitrogen if necessary.
Do you need to receive an RMA (Return Material Authorization) for 180 day inspections?
No, you do not need an RMA for 180-day inspections, but you need to either go to our website and fill out an 1141 Shipping Form and electronically submit or print and send in with the NVGs.